Service Content and Scope
2BVPN provides network acceleration for cross-border access and access to international websites, with support for Windows / macOS / iOS / Android / Linux. Client apps and subscription links are available in the user panel, which requires login. On platforms other than iOS, logging in gives you access to the client app; an active plan is required to access the iOS client link.
The service covers 110+ countries / 190+ routes. The available routes are listed in the user panel and may change due to maintenance or network conditions. Account eligibility, content licenses, and regional rules for third-party websites are determined by those websites. Subscriptions do not include fees for third-party services and do not guarantee continuous access to any specific content.
Account and Subscription Rules
No email address is required to create an account; a username and password are all you need. Keep your password and subscription link secure, and do not publish access credentials. If they are exposed, change your password, reset the relevant credentials, and report the situation through a ticket as soon as possible.
One subscription supports simultaneous use on an unlimited number of devices, for the account holder's own devices. This does not permit reselling, renting, publicly distributing, or sharing the account, subscription link, or route access with others.
Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Traffic packages remain valid until used and do not expire. See the Plans page for prices and traffic allowances. Check your selected plan and order details before paying. Alipay / WeChat Pay / USDT are supported.
Compliant Use Requirements
You must comply with the laws and regulations applicable where you are located, as well as the usage rules of the services you access. You may not use this service to engage in illegal activity. Prohibited uses include network attacks, fraud, distributing unlawful content, infringing others' privacy or intellectual property, and accessing another person's systems without authorization.
You may not disrupt route operations, damage service facilities, or use automated means in ways that affect other users. If a report is received or unusual activity is detected, 2BVPN may investigate and take necessary action. See the Privacy Policy for how personal information is handled. Anonymity and a no-logs policy are service practices and do not exempt users from their compliance responsibilities.
Service Availability and Liability
Connection performance depends on local networks, device settings, international links, maintenance, and third-party service policies. 2BVPN does not guarantee a fixed speed, uninterrupted service, or permanent access to any particular website. If you have connection issues, first check your subscription status and refresh the route list, then submit a ticket with the relevant troubleshooting details.
This service does not replace your own data backups or account security measures. Responsibility for effects caused by changes to third-party services, user configuration errors, or force majeure will be determined based on the circumstances and applicable law. These terms do not exclude liability that cannot legally be excluded or restrict your right to seek remedies under applicable law.
Refund Requests and Processing
You may request a full refund for any reason within 60 days of your first payment. Log in to the user panel ticket system to submit a request. State that you would like a refund and provide the relevant order details. A connection issue is not required as a reason; do not include your account password or full subscription link in your ticket.
We will verify account ownership, the date of your first payment, and the relevant order, then provide updates on the refund and payment provider's processing through the ticket. No fixed time for funds to arrive is guaranteed. If you disagree with the handling of your refund, add details to the original ticket.
Account Termination and Changes to These Terms
If there is unlawful use, resale or sharing, public distribution of credentials, or disruption to service operations, 2BVPN may suspend the relevant access or terminate the account service depending on the impact, and explain the action through the user panel. If you disagree, you may request a review by submitting a ticket. Account actions do not affect any refund or appeal rights you may have under applicable law.
Changes to these terms will be published on this page, along with an updated last-updated month. Important changes affecting subscription benefits will be announced in the user panel. New terms will not retroactively reduce the legal rights associated with orders already in effect. You may stop using the service and submit a ticket to ask how your existing subscription will be handled.